CANCELLATION POLICY
NTD BOOKING, CANCELLATION, PAUSE & REFUND RULES
Last updated: September 12, 2026
Version 2026.09.11 — for new purchases after these rules are provided and accepted. Existing purchases keep their agreed terms; this update does not impose new penalties retroactively. Your confirmed order identifies the product, included services, price/credit, delivery location or method, and service dates.
APPOINTMENT CHANGES
Give at least 24 hours' notice before the scheduled appointment to reschedule without losing your session credit. Send your request through your NTD coaching app or to support@nutritraindynamics.life; the time you send it determines whether notice was timely. Replacement appointments depend on availability.
With less than 24 hours' notice, or for a missed appointment, the reserved session counts as used unless a legal cancellation right applies. There is no additional cash penalty. One illness or emergency cancellation per purchase may be rescheduled as a courtesy without losing the credit; tell your coach as soon as reasonably possible.
Arriving late does not extend the booked end time. If NTD cancels or cannot provide the appointment, your credit is preserved, and we will arrange a replacement and extend the package where necessary. If we cannot provide the remaining service, the unused-service refund rule applies.
EIGHT-WEEK PACKAGE PAUSES
One pause of up to 14 calendar days per eight-week package is available for illness, injury or a significant disruption, without a pause fee. Agree the pause dates with your coach in writing. Coaching and the package clock pause for those agreed days; the end date and session-credit expiry are extended by the same number of days. Staff must update the dates and bookings.
Missing workouts or check-ins alone does not pause a package. Longer interruptions, disability or relocation are reviewed individually, including any legal cancellation/refund rights. Standalone appointments use rescheduling rather than this package-pause allowance.
CANCELING A PURCHASE & REFUNDS
Send written cancellation notice through your NTD coaching app or to support@nutritraindynamics.life. You may also use any notice method or address provided in your agreement or required by law. A clear written request is enough; you do not need a special form. Cancellation is not delayed while waiting for the coach to approve it. Any legally protected mailing date or other notice rule takes priority.
Before service begins, an unused purchase is refunded in full, except for a properly disclosed late-cancel/missed-appointment credit where the appointment rule applies and law permits it. After service begins, the unused portion is refunded without a separate cancellation or administration fee.
Private packages: refund = actual net package payment divided by 16 sessions (Momentum 8) or 24 sessions (Transformation 8), multiplied by the unused sessions. Attended sessions are not repriced at the higher standalone rate. A session properly counted as used under the appointment rule is not an unused session, except where law requires otherwise.
Online packages: refund = actual net payment divided by 56 active service days, multiplied by unused active days. Agreed pause days are not consumed. If NTD failed to deliver a promised service, we will address that failure separately rather than relying only on elapsed time.
Standalone services: unused appointments canceled with at least 24 hours' notice are refundable in full. A completed appointment is normally charged as delivered, subject to billing errors, failure to provide the promised service and all applicable legal rights.
We will provide the refund calculation and initiate the refund within 10 business days after the request, or sooner where law requires. Any mandatory refund-completion deadline takes priority. Bank posting time may vary.
CONSULTATION CREDIT WHEN CANCELING
The USD 70 Discovery Consultation credit reduces the package amount paid and is not additional cash to refund twice. If an entirely unused credited package is canceled and refunded, its unused consultation credit is restored for a future eligible package, with timing confirmed in writing. Refund requests for the consultation itself are considered separately.
YOUR RIGHTS
Any applicable cooling-off period, statutory cancellation right or mandatory refund overrides these commercial rules and any session-forfeiture provision. These rules do not waive your legal rights, restrict truthful reviews or prevent a billing dispute. Where a separate signed agreement or cancellation notice is required, you must receive that completed document and a copy; acknowledging this summary does not replace those requirements.
Questions: support@nutritraindynamics.life · (984) 401-9998.