Accessibility Statement
Last updated: September 12, 2026
NutriTrain Dynamics LLC wants people with disabilities to be able to learn about our coaching, contact our team and access the services they choose. This statement describes our accessibility goal, the areas we are working on and how to request assistance with NTD’s website and related client experience.
If a page, form or resource prevents you from completing a task, email support@nutritraindynamics.life or call (984) 401-9998. You do not need to complete an inaccessible online form to ask for help.
Our Accessibility Goal
Our design goal is to work toward the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. These guidelines address making digital content perceivable, operable, understandable and compatible with assistive technology. They help guide improvements to text, navigation, forms, media and interaction.
This is a goal and an ongoing commitment, not a claim that the entire website has been independently audited, certified or found fully conformant. The site is being developed, and some features or third-party journeys may still present barriers. An automated scan alone would not establish complete accessibility.
People use different devices and access methods, including keyboards, screen readers, magnification, voice control and captions. Our aim is to support practical access to information and services across those needs, and to address problems identified through testing and feedback.
Design & Content Priorities
Our accessibility work focuses on the tasks visitors actually need to complete: understanding coaching options, reading policies, contacting NTD and reaching the appropriate application or client platform.
Readable information
Priorities include clear language, descriptive headings, readable text, sufficient contrast and layouts that remain usable when the screen is smaller or text is enlarged. Important information should not depend only on color, visual position or a decorative image.
Navigation and forms
We aim for meaningful link labels, logical reading and focus order, keyboard access, visible focus indicators, and clear form labels and error messages. A link’s purpose should be understandable, including when it opens an external platform.
Images, media and movement
Images that convey information need useful text alternatives. Audio and video may need captions, transcripts or other appropriate alternatives. Motion and animated social graphics need to be considered for readability and visitor comfort. We do not claim that every existing image, video, animation or downloadable file has already passed these checks.
As content changes, these priorities need to be reviewed again. Please tell us about a specific resource that is difficult to use so we can assess the barrier and an appropriate alternative.
Third-Party Platforms & Documents
Parts of the client journey may take place in connected spaces for inquiries and custom services, NTD coaching enrollment, payments and delivery, the separate free Notes from Elio community and separately offered HeyElioG courses, or social and video content. Their interfaces, account flows and accessibility features are managed by the relevant service providers.
If an external page or app blocks access to an NTD service, contact us with the name of the platform and the task you were trying to complete. We will consider a suitable alternative route and raise provider issues where appropriate. The presence of third-party content is not a certification of that content or a reason to ignore an access request.
Documents and educational materials can also require an alternate format. Tell us which resource you need and whether accessible text, a transcript, a different document format or another option would help. We will discuss what can be provided for the particular material and any required accommodation.
Access to Coaching & Appointments
Accessibility involves the service as well as the website. Before an in-person appointment, contact us about access needs relevant to the confirmed venue or activity. This may include arrival arrangements, steps or other physical barriers, seating, communication preferences or an appropriate support person.
Private coaching is arranged by appointment. We will discuss the actual venue and relevant arrangements directly; this statement does not claim that every potential location has an accessible entrance, parking, restroom or particular piece of equipment. We will assess the requested arrangement against the service, location and applicable obligations.
For remote coaching, let us know if you need a different communication format or help accessing instructions. An accessibility request is separate from medical clearance or advice about whether an activity is suitable for you. Share the access need rather than unnecessary medical details, and we will discuss any additional information that is genuinely needed.
Requests, Feedback & Follow-Up
Contact the NTD team at support@nutritraindynamics.life with “Accessibility” in the subject, or call (984) 401-9998. Email is available if a voice call is unsuitable. Tell us your preferred way to receive a reply.
Helpful details include the page URL or resource name, what you were trying to do, the barrier you encountered, and the type of assistance or alternative format you would prefer. If you are comfortable sharing it, your browser, device or assistive technology can help us reproduce the issue. A diagnosis is not required to report a website problem. Screenshots are optional; remove sensitive information first.
We will review the request, seek clarification where necessary and discuss a practical next step. Depending on the issue, that may involve providing information another way, helping complete the task, correcting content or contacting a platform provider. We cannot promise that every technical issue can be resolved immediately, but an unresolved website issue should not prevent you from asking for assistance.
If an earlier request remains unresolved, reply to the same email thread and ask for a further review by the business owner. This process does not limit any rights to seek assistance or raise a complaint under applicable law.
We will update this statement as the website and our accessibility work develop. Feedback helps us identify barriers that automated tools or a single device check may miss.